Support
Support
Get an answer, or write to a person.
The most common questions are answered below. If yours is not there, use the form further down the page, and a person from our support team will read it and reply to your email address.
You can also write to support@visibilitymesh.com.
Answers to common questions
Select a question to read the answer. Each answer says where to go and what to do.
How do I get a scan report?
- Open the free scan page on visibilitymesh.com.
- Enter your website address and your email address, then select the scan button.
- Wait for the results. A standard scan usually takes minutes.
- Read your results in the email we send you, or sign in to the portal with the same email address and open your scans there.
Report links are private links that only you receive. If a paid scan finished but you cannot find the files, write to us using the form below and include the website address you scanned.
Where is the customer portal, and how do I sign in?
The portal is at https://portal.visibilitymesh.com. It shows your scans, your findings, how your score moved, and your files, so you can download a report again.
- Open the portal address above.
- Select Continue with Google, or enter your email address and select Email me a sign in link.
- Open the email from support@visibilitymesh.com and select the link. It works once and expires after 15 minutes.
No password is needed. If the link has expired, request a new one on the same page.
How do I redeem my AppSumo code?
- Open https://portal.visibilitymesh.com/appsumo.
- Sign in first. Enter your email address and select Email me a sign in link. Signing in creates your account the first time. You can use any email address, because your code is not tied to the address you bought with.
- Enter your AppSumo code in the field named Your AppSumo code.
- Enter the website you want covered in the field named The website to cover. The website must be public and not password protected, so our scanner can read it.
- Select Redeem and start my audit.
If your code covers more than one website, redeem the same code again for each website, using the same email address each time.
What does the deep scan include?
While your license still has deep audits left, a website you add gets a deep AI Visibility Audit with the full report, a prioritized project plan and an executive summary deck. Deep audits are included once with your license and do not renew each month.
Every website you add is also monitored for the life of the product. Every 30 days we read its key pages and email you the fresh results. Your allowance is shown on the redeem page after you sign in.
What should I do if my code does not work?
- Check the code for typing mistakes. Copy it from your AppSumo receipt if you can.
- If you redeemed this code before, sign in with the same email address you used the first time.
- Check that the website address is public and not password protected.
- If it still fails, use the form below. Include the website address you tried and what the page said when it failed.
If we could not add your website, your code has not been used. A person on our support team will sort it out.
How do I ask for a feature?
- Use the form below and start the subject line with Feature request.
- In the message, write what you were trying to do and what you would like to be able to do instead.
- Select Send message. You will see a reference number.
Customer requests move items up our product roadmap, where you can also see what is live, promised and being explored.
Write to our support team
Fill in the three fields and select Send message. You will see a reference number on this page, and we also email it to you.
A person from our support team replies within 1 business day. You can also write to support@visibilitymesh.com.